This Policy applies to the activities of Nature’s Medicine (NM).
This web site is owned and operated by NM and will be referred to as “We”, “our” and “us” in this Internet Privacy Policy. By using this site, you agree to the Internet Privacy Policy of this web site (“the web site”), which is set out on this web site page. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the web site.
NM understands the importance of protecting individual privacy and the privacy of information collected about visitors to our web site, in particular information that is capable of identifying an individual (“personal information”). This policy describes the key features of how we protect your personal information. It explains how NM handles personal information and complies with the requirements of the Privacy Act 1988, the related National Privacy Principles 2001, the Health Records and Information Privacy Act 2002 No. 71, and the Privacy and Personal Information Protection Act 1988 No. 133.
Information we collect
Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. We only collect information that is needed for a specific purpose. The main types of information that NM collects are contact details such as email address, name, address, and phone number.
It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.
Cookies and Applets
We use cookies to provide you with a better experience. These cookies allow us to increase your security by storing your session ID and are a way of monitoring single user access.
This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site.
Use of personal information
NM relies on your personal information in the daily running of the business such as in:
- Responding to a primary request for information
- Processing payment for services or products you buy from us;
- Promotion of new products or services; and/or
- Our internal management of staff and contractors.
Copies of correspondence sent from the web site, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.
Disclosure of personal information
Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, NM generally does not otherwise use or disclose personal information.
We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.
Personal information may be disclosed in special situations where we have reason to believe in good faith that doing so is:
- Required by law; or
- To protect the rights, property or personal safety of another NM customer, another NM employee or any member of the public; or
- If the assets and operations of the business are transferred to another party as a going concern.
If you provide your personal information to us, we will give you the choice to unsubscribe from any email service that delivers further information about special offers, promotions, and changes to our products and services. If you indicate that you do not wish to receive these, we will not contact you further for these purposes. Please allow 28 days for your request to be processed.
Access to information
We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect or out of date, you may contact us Here to have the information corrected.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
If you would like a copy of the personal information we hold about you, you are welcome to contact us Here. Your personal information file will usually be made available to you within 30 days of receipt of your request. There may be a small fee charged to cover administration and postage.
If you wish to have your personal information deleted, please contact us Here. Unless prohibited by law, we will take all reasonable steps to delete it (e.g. to avoid breaching the Public Records Act 1973).
Security
We will strive to ensure the security, integrity and privacy of personal information submitted, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
We will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems. We respect the confidentiality of any personal information held by NM.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
Problems or questions
If we become aware of any ongoing concerns or problems with our privacy practices, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us Here.
For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s web site – http://www.privacy.gov.au/.
Future changes
Our business is designed to evolve in line with our commitment to providing high-quality, up-to-date health services to suit the changing needs of the population.
NM therefore within the bounds of the relevant Acts mentioned previously in this policy, reserves the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the web site.
This Internet Privacy Policy should be reviewed periodically, and in conjunction with the Terms of Use so that you are updated on any changes.
We welcome your comments and feedback.
