FAQ’s

What are the core naturopathic principles?

First Do No Harm
Utilize the most natural, least invasive and least toxic therapies.
Identify and Treat the Causes
Look beyond the symptoms to the underlying cause.
The Healing Power of Nature
Trust in the body’s inherent wisdom to heal itself.
Doctor as Teacher
Educate patients in the steps to achieving and maintaining health.
Treat the Whole Person
View the body as an integrated whole in all its physical and spiritual dimensions.
Prevention
Focus on overall health, wellness and disease prevention.

What is vitality?

What is a personal wellness plan?

Directions to clinic


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Procedure when get there?

What to expect at your first appointment?

Complete list of in-clinic tests conducted at your first appointment.

Why do I need a 1.5 hr appointment versus a 1hr appointment?

Unless you have specifically requested a longer appointment , we would have had a discussion about your current health and needs and the complexity of your case, your requirements and quality service delivery assist in determining the extra time allotment.

Will I need to continue to have appointments indefinitely?

No.  Professional naturopathic care should aim to restore a patient to the point where he/she becomes independent of treatment and is able to maintain normal health using natural means such as good food, fresh air, appropriate exercise, sunlight, positive and ‘life-affirming’ lifestyle choices.  Sometimes clients need gentle reminders, or sometimes an ongoing health partner to be able to provide the support, information and advice that you need to achieve your goals.  This process is client-driven dependent on needs.

Why do I need to bring my pathology test reports to my first consultation?

What does detox mean?  Why do I need to do it?

My treatment plan – individualised and personalised…

What is a Healthy Edge report?

The BC-1000’s wireless technology is compatible with the Garmin FR60, FR70, Forerunner 210, 310, 610 and 910 Fitness Watches and the Garmin Edge 800, 810 and 510.

What is Personalised Lifestyle Medicine?

What is a Report of Findings (ROF)?

Code of ethics

Sarina is a professional member of the Australian Natural Therapists Association (ANTA), which is one Australia’s largest and longest serving professional associations in Australia.  Industry standards and ethics are essential to the Naturopathic industry in Australia and ANTA’s Code of Professional Ethics can be viewed here.

SMS appointment reminders

Payment options

Consultations and products are invoiced and payment can be made using either Direct Deposit or cash.
Receipts for health fund claim purposes or personal administration can be issued upon request.

Emergency appointments

Health Fund Rebates

Procedure for picking up remedies (???)

Why do I use an external laboratory?

Why is feedback important?

Feedback, whether it is perceived as ‘good’ or ‘bad’, is vital to ensuring your continued health success and is always welcomed.

A good example, in the context of undertaking a food elimination diet where food intolerances are suspected, is what the Royal Prince Alfred Hospital (RPAH) describe as ‘withdrawal’ reactions.  Some people can experience a temporary “flare-up” in their symptoms and can include headaches, nausea, fatigue, skin eruptions and other such ‘bad’ or ‘negative’ symptoms.  However, these usually are brief or can last up to 10 days after which, it is common that the symptoms settle down.  This ‘bad’ feedback should be communicated as it usually indicates underlying intolerances and is considered a ‘normal’ part of the healing process.

There are many other examples of ‘bad’ feedback in naturopathic practise, which actually can help direct treatment options.

Communication and feedback is actively encouraged, after all, you know your body better than anyone else.

Why do I have to do all the work?

A naturopathic practitioner has a couple of important roles –
1) to educate people to take more responsibility for their health and assist them to understand the fundamental principles of health relating to rest, exercise, nutrition and life-style; and
2) using natural therapies to remove any obstructions whether chemical, physical or psychological which may interfere with normal function, health and vitality.Â
This is why you have to do all the work.  Sorry, if you shortcut yourself, you shortcut your health.

What happens if I don’t get results?

Is my information and my health record secure?

Yes absolutely.  National Privacy Principles and ???legislation apply to all health records maintained by the clinic.  Refer to our Privacy Policy.

What is Acceptance and Commitment Therapy (ACT)?

What is Bio-electrical impedance analysis?  What can it do for me?

I am an athlete, can I use my Garmin watch to sync with BIA scales?

I have a complaint.  What should I do?

What is Sarina’s 6M Model of HealthCare?

What is a Urinary Indicans test?

What is a ‘holistic health model’?

What are ‘traditional practises’?

What is a lifestyle disease?

What if I am taking prescription medications?

This is OK.  Your doctor has prescribed medication for a medical reason.  You should never cease medication without discussing this with your medical practitioner first.  In fact, there are some prescription medications that should not be ceased suddenly or without the supervision of your medical practitioner,  as this could cause more harm than good.Â

In assessing health & wellness options for you, all the interactions, contraindications and warnings indicated for food, herbal medicine and supplement options will be advised.  Depending on your case, this may require further research and investigation.  No apology will be made for thoroughness when it comes to your health.

What is ‘informed choice’?

Education underpins your informed choice.  With the exception of medical emergencies, your health and wellness is your responsibility and your choice.  In fact, the Australian Government has ANPHA ……  My responsibility in the provision of health and wellness services to you is to educate you….

What is Nature’s Medicine ‘upfront policy’?

“Up, front and centre” is what Sarina remembers a Warrant Officer shouting when she was in the Australian Army Reserves.  And this is exactly what it means in terms of healthcare service and treatment options for you.

All relevant health information and education will be presented up, front and centre focusing on transparency, informed health choices, achieving desired health outcomes and two-way feedback that supports your health goals.  Feedback, whether it is perceived as ‘good’ or ‘bad’, is vital to ensuring your continued health success and is always welcomed.

What is the nature of our relationship?

Sarina has many years experience in coaching & mentoring staff and clients and believes that the best and most satisfying individual results are achieved when a person is empowered to act when coupled with the acknowledgement of personal responsibility, informed choice, committed action and vision.  Hence, your relationship with Sarina can best be described as a partnership.

Why have I been prescribed liquid herbs and supplements?

Liquid herbs and supplements are more easily absorbed by the digestive system.  The technical term is that they are more ‘bioavailable’.  When your digestive system is over-burdened whether because of chronic disease, poor food choices, or even chronic constipation, amongst other reasons, it is difficult for the body to properly digest, absorb or assimilate vital nutrients. Using liquids requires minimal digestion.

Why does Nature’s Medicine use products that are made only for ‘practitioner dispensing’?

What is iridology?

What is face and tongue analysis?

“GP is my case manager” – what does this mean?

Can I still see my GP and see a Naturopathic practitioner at the same time?

Yes absolutely, and in some cases, this is actually the best way to manage heath conditions and to maximize health outcomes.  It is strongly encouraged that you inform your GP of any naturopathic advice and treatment options, including natural medicines such as food, herbs and supplements.  In this way there is total transparency, avoids the potential for adverse reactions (for example, grapefruit cannot be taken with certain prescription medications), and optimizes every care opportunity.

What if I have to cancel an appointment?

Life happens, but out of respect and fairness to others who may need an appointment, the clinic has a 24 hour cancellation policy.  If less than 24 hours is given, 50% of the consultation fee may still be applied.

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Privacy Policy

This Policy applies to the activities of Nature’s Medicine (NM).  This web site is owned and operated by NM and will be referred to as “We”, “our” and “us” in this Internet Privacy Policy. By using this site, you agree to the Internet Privacy Policy of this web site (“the web site”), which is set out on this web site page. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the web site.

NM understands the importance of protecting individual privacy and the privacy of information collected about visitors to our web site, in particular information that is capable of identifying an individual (“personal information”).  This policy describes the key features of how we protect your personal information. It explains how NM handles personal information and complies with the requirements of the Privacy Act 1988, the related National Privacy Principles 2001, the Health Records and Information Privacy Act 2002 No. 71, and the Privacy and Personal Information Protection Act 1988 No. 133.

Information we collect

Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. We only collect information that is needed for a specific purpose. The main types of information that NM collects are contact details such as email address, name, address, and phone number. 
It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.

Cookies and Applets

We use cookies to provide you with a better experience. These cookies allow us to increase your security by storing your session ID and are a way of monitoring single user access.
This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site.

Use of personal information

NM relies on your personal information in the daily running of the business such as in:
1. Responding to a primary request for information
2. Processing payment for services or products you buy from us
3. Promotion of new products or services; and/or
4. Our internal management of staff and contractors.
Copies of correspondence sent from the web site, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.

Disclosure of personal information

Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, NM generally does not otherwise use or disclose personal information. 
We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.
Personal information may be disclosed in special situations where we have reason to believe in good faith that doing so is:
1. Required by law; or
2. To protect the rights, property or personal safety of another NM customer, another NM employee or any member of the public; or
3. If the assets and operations of the business are transferred to another party as a going concern.
If you provide your personal information to us, we will give you the choice to unsubscribe from any email service that delivers further information about special offers, promotions, and changes to our products and services.  If you indicate that you do not wish to receive these, we will not contact you further for these purposes.  Please allow 28 days for your request to be processed.

Access to information

We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date.  If, at any time, you discover that information held about you is incorrect or out of date, you may contact us at sarina@naturesmedicine.com.au to have the information corrected. 
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
If you would like a copy of the personal information we hold about you, you are welcome to e-mail us at sarina@naturesmedicine.com.au. Your personal information file will usually be made available to you within 30 days of receipt of your request.  There may be a small fee charged to cover administration and postage.
If you wish to have your personal information deleted, please email us at sarina@naturesmedicime.com.au.  Unless prohibited by law, we will take all reasonable steps to delete it (e.g. to avoid breaching the Public Records Act 1973).

Security

We will strive to ensure the security, integrity and privacy of personal information submitted, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
We will endeavor to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.  We respect the confidentiality of any personal information held by NM.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorized access to your personal information.

Problems or questions

If we become aware of any ongoing concerns or problems with our privacy practices, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us at sarina@naturesmedicine.com.au.
For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s web site; http://www.privacy.gov.au/.

Future changes

Our business is designed to evolve in line with our commitment to providing high-quality, up-to-date health services to suit the changing needs of the population.
NM therefore within the bounds of the relevant Acts mentioned previously in this policy, reserves the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the web site.
This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.

Nutrition Consultations

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Coaching, Acceptance & Commitment Therapy

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Finding a Natural Cure….

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Find a happier healthier you…

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Naturopathy Consultations

Including athletes, weight loss, quit smoking, digestive issues, skin issues, children digestive issues, patient cancer support Find out more about our our services here.